Cancellation and Refund Policy

Last Updated: 1-1-2023

Thank you for shopping at www.indipep.com. We want you to be completely satisfied with your purchase. If you need to cancel an order, return a product, or request a refund, please read our policy below.

Returns and Exchanges
a. We accept returns and exchanges within 1- days from the date of purchase.

b. To be eligible for a return or exchange, the item(s) must be unused, in the original packaging, and in the same condition as received.

c. www.indipep.com reserves the right to refuse a return or exchange if the item(s) do not meet the above criteria.

Initiating a Return or Exchange
To initiate a return or exchange, please follow these steps:

a. Contact our customer support team at INDIPEPSERVICES@GMAIL.COM with the subject line “Return Request” or “Exchange Request.”

b. In the email, provide your order number, a brief description of the reason for the return or exchange, and clear photographs (if applicable) of the item(s) you wish to return.

c. Our customer support team will review your request and provide further instructions.

Refund Processing Time
a. Once your return or exchange request is approved, we will process your refund or exchange within 8-10 business days.

b. Refunds will be issued to the original payment method used during the purchase. Please allow additional time for the refund to reflect in your account, as processing times may vary by financial institution.

Shipping Costs
a. Shipping costs for returning the item(s) for a refund or exchange are the responsibility of the customer, unless the return is due to a mistake on our part.

b. In case of an exchange, www.indipep.com will cover the shipping costs for sending the replacement item(s) back to you.

Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer support team within 1 – days of receiving the item. We will work with you to provide a suitable solution, which may include a replacement, exchange, or refund.

Please note that this Cancellation and Refund Policy applies only to purchases made on www.indipep.com. For items purchased through other platforms, please refer to their respective refund policies.

If you have any questions or concerns regarding our Cancellation and Refund Policy, please contact us at INDIPEPSERVICES@GMAIL.COM.

Thank you for shopping with www.indipep.com!

Effective Date: 1-1-2023